Terms of Service
1. Who we are
This service is provided by Raven Power LLC ("Raven Power", "we", "us"), 4805 Nahane Way, Saint Johns, FL 32259. We are the seller of record for all subscriptions.
2. What you're buying — a managed service
Raven Power builds, hosts, and maintains a website for your business on our infrastructure for a recurring monthly fee ($49–$449/mo, depending on plan, plus applicable tax). This is a managed service, not a work-for-hire build: your subscription keeps your site online and maintained. Your subscription keeps your site online. When you cancel, the site is taken offline at the end of the current billing period. Raven Power retains the templates and code; there is no source-code export or handoff.
2A. RavenPass card plans
RavenPass plans give your organisation digital business cards (a card page, QR code, NFC link and Wallet passes) for the number of seats in your plan. They are billed once a year in advance at the price shown when you buy, plus applicable tax, with no free trial. Each plan renews automatically every year at the then-current price until you cancel. We email you 30 to 45 days before each renewal with the date, the amount and a link to cancel. If the price is going to change, we tell you at least 30 days before it applies. When you cancel, your plan ends at the end of the year you have paid for. Your cards then stop showing your plan's features, and Wallet passes stop updating.
2B. Free cards
(a) What you get. Where we offer it, you can create one free RavenPower card per account (a "free card"). A free card is a web card page with its own link. It is free for as long as we offer free cards; it is not a trial and we will not charge you for it. You may not open extra accounts to get more free cards.
(b) Watermark. A free card shows RavenPower branding and a link to our site (the "watermark"). You may not hide, cover or remove it. It is removed only when you upgrade to a paid RavenPass plan (section 2A), whose terms then apply. Free cards are not listed in search engines: we ask them not to index free card pages.
(c) No service level. Free cards come with no service level, uptime commitment, support response time or refund, and section 6F applies. A free card includes a Wallet pass only where we offer one under section 6D(i).
(d) We may change or withdraw free cards. We may change the features and limits of free cards, or stop offering them, at any time. If we stop offering free cards, we will email you at least 30 days before we delete existing ones. This does not limit what we may do under section 6 or 6D.
(e) Inactivity deletion. We delete a free card, and void any pass for it, after 12 months with no views and no sign-in by its owner. We email you 30 days and 7 days before. Signing in, or a view of the card, restarts the period. If a paid plan ends and your card reverts to a free card, the period starts when it reverts. Deleting your account deletes your free card straight away. The link of a deleted card is held back for 90 days and may then be reused.
(f) Drafts prepared for you. An AI assistant or another app may prepare a draft card and give you a link to it. The assistant does not accept these Terms for you and cannot create a card. You create the card yourself, after you sign in, review the preview and press Create. You are responsible for checking everything on it first. Section 6G covers assistants that help you fill in your website brief.
3. Free trial & billing
Monthly website subscriptions renew automatically each month, and RavenPass plans renew automatically each year, until you cancel. Your first website charge happens when your free trial ends and your site is live; RavenPass plans are charged when you buy. You can cancel at any time online from the billing portal in your account (Account → Billing → Cancel), or by emailing us. Cancellation takes effect at the end of the period you have paid for.
Your trial lasts 14 days and is automatically extended while your site is not yet live, up to a maximum of 60 days from signup. If a build is still not live at that point we will contact you before any charge is made. After launch, the monthly fee for your plan is charged automatically each month until you cancel.
Prepaid plans (1, 2, or 3 years) are billed once for the full term at the discounted rate shown, after your free trial ends. A prepaid term keeps your site online for the entire paid period. It does not renew automatically — near the end of the term we invite you to renew, and there is no further charge unless you choose to. You can stop at any time, but a prepaid term that has already been billed is not refundable for the unused portion; you keep the service you paid for through the end of the term.
3A. Subscriptions bought through Apple
If you subscribe in our iPhone app using Apple in-app purchase, Apple sells and bills the subscription. Apple charges your Apple Account, renews it automatically until you cancel, applies Apple's taxes, and handles all refund requests under Apple's terms. We cannot issue, approve or refuse refunds for Apple purchases. Manage or cancel at least 24 hours before renewal in iOS Settings → [your name] → Subscriptions. Our refund policy applies only to subscriptions bought on ravenpower.net. The prices for the same plan are the same on the web and in the app. The service you get is the same either way.
4. Cancellation
Your subscription keeps your site online. When you cancel, the site is taken offline at the end of the current billing period. Raven Power retains the templates and code; there is no source-code export or handoff. You can cancel at any time from the billing portal in your account — no email or phone call required — or by emailing us. Either way, cancellation takes effect at the end of your current billing period, and you keep the service you have already paid for until then. Apple-billed subscriptions are cancelled only in iOS Settings (see §3A); cancelling in our billing portal does not affect them. Cancelling a RavenPass plan does not delete your cards or data. Deletion follows the Privacy Policy.
5. Domain names
You are responsible for registering, paying for, and renewing your domain name with a registrar of your choice, in your own name. Raven Power does not register, purchase, or renew domains on your behalf and is not responsible for lapses, registrar fees, or registrar actions. You grant us permission to edit DNS records needed to serve your site and email notifications. On cancellation we stop serving your site; your domain remains yours and you may repoint it at any time. Raven Power will never be the registrant of your domain. Registrars may block transfers for 60 days after a registration or contact change (an ICANN rule). This does not stop you repointing DNS at any time.
6. Eligibility and acceptable use
(a) Eligibility. You must be 18 or older to use RavenPower. If you sign up, create a card or buy a plan for a business, you confirm that you own that business or are authorised to act for it and to accept these Terms for it, and "you" then means both you and the business.
Free cards are available only for businesses and professionals based in the United States, and can be created only from the United States.
You may not use RavenPower if we have ended your account for breaking these Terms.
(b) Acceptable use. You must be 18 or older and authorised to act for the business you sign up. You are responsible for the content you publish and the business you ask us to represent. You may not use RavenPower to impersonate any person or business; to use another's name, logo or trademark without permission; to phish, defraud or mislead; or to publish anyone's personal details without their permission. We may refuse, suspend or remove content or accounts that break these rules, and we act on reports sent to abuse@ravenpower.net or through the "Report this card" link (urgent fraud or phishing: we aim to act within 24 hours). We terminate repeat infringers (see section 6(d)).
You also may not: suggest that a card is official, verified or endorsed by a business, bank, payment company or government body you do not represent, or by RavenPower, Apple or Google; use lookalike spellings or characters to get around our name checks; link to malware, phishing pages or unlawful content; use contact details shown on cards to send spam; create cards or accounts with bots or scripts, except through features we provide for it (see section 6G), or get around our rate limits or the one-free-card limit; or publish anything unlawful, including content that infringes copyright. Everyone named on your card must have agreed to appear on it, and you must have told them how we use their details. We may hold a card for review before it is published.
(c) Reports and takedown. Anyone can report a card through the "Report this card" link on every card page (ravenpower.net/report) or by emailing abuse@ravenpower.net. Each report gets a reference number. We aim to act on reports of fraud or phishing within 24 hours, and may disable the card first and review it afterwards; on impersonation and trademark complaints within 2 business days; and on other reports within 5 business days. If someone named on a card asks us to remove their details, we hide them while we review the request and answer within 30 days. A disabled card shows a neutral "unavailable" page. When we disable or remove your content, we email you the reason and the reference number, and you can reply to ask us to review the decision. If we learn that a user is under 18, we disable their cards and delete their account data within 30 days. We may keep and share information about a report where the law requires or allows it, including with law enforcement.
(d) Copyright and repeat infringers. We respond to notices of claimed copyright infringement under the U.S. Digital Millennium Copyright Act (17 U.S.C. §512) as described on our Copyright (DMCA) page, which forms part of these Terms. That page gives the contact for copyright notices and sets out what a notice and a counter-notice must contain. If we remove or disable your content after a notice, we tell you, and you may send a counter-notice. In appropriate circumstances we end the accounts of users who are repeat infringers, under the policy on that page.
6A. Data you collect through RavenPower
(a) Roles. When visitors send you their details through RavenPass Connect, a site contact form or any other RavenPower feature that collects information for you ("Customer Personal Data"), you are the controller (or "business") and we process that data for you as your processor (or "service provider"). Our Data Processing Terms ("DPA") form part of these Terms and govern that processing. If these Terms and the DPA conflict on data protection, the DPA controls.
(b) Your responsibilities. You need a lawful basis for collecting and using Customer Personal Data. You will use it only to contact the person who sent it, consistent with the consent they gave, and not for unrelated marketing unless you get any separate permission the law requires. You will act on access, correction and deletion requests you receive within 30 days. You will not ask visitors for sensitive information (such as health, financial-account, government-ID or children's data) through these features.
(c) Our own purposes. We may process limited data connected with these features as an independent controller, but only to secure and protect the service (for example spam and abuse prevention, rate limiting and bot checks), to keep records of the notices and consent wording we display, and to comply with law. We will never use Customer Personal Data for our own marketing, to build audiences, to enrich it with other data, to sell or share it, or to train models.
(d) Retention. Customer Personal Data collected through RavenPass Connect is kept for the period you choose, between 1 and 24 months (12 months by default), and is then deleted automatically. The visitor sees that period before they consent. Copies you export, and emails we deliver to you, are outside our systems and are your responsibility.
(e) Visitor deletion. You instruct us to delete a visitor's details when the visitor asks us to through our deletion tools, and you agree we may do this without asking you first.
(f) Wallet passes and the RavenPower app. You authorise us to issue and update Apple and Google Wallet passes that show your name, brand and card content, as described in section 6D. You grant us a licence to host your card content and any headshot and to render them into those passes and our apps. You confirm you have the rights to that content, and the consent of anyone shown in a photo. These Terms, including this section and the DPA, also apply when you use the RavenPower iOS app and the RavenPass App Clip. Apple's standard licensed-application end user licence agreement governs the app software itself. You can buy on ravenpower.net or, where offered, through Apple in-app purchase in the app (section 3A).
6D. RavenPass Wallet passes
(a) Issuer. Unless you are on a bring-your-own-certificate plan (section 6E), passes are issued by Raven Power LLC ("RavenPower") under its own Apple Pass Type ID and Google Wallet issuer account, with "RavenPower" as the issuing organisation and RavenPower's contact details on the pass. Your name, logo, contact details and card content appear on the pass as content. Passes are RavenPower-issued: you will not present them as issued by you, and you can have your own issuer identity only under section 6E.
(b) Authorisation. You authorise Raven Power LLC to create, issue, sign, update, distribute and withdraw RavenPass passes that bear your name, trademarks, logos and card content, on your behalf and for the purpose of presenting your business card and related information to the people you share it with. For a paid plan, this authorisation lasts while your subscription is active and for as long as is needed to update or withdraw passes already issued. For a free card, it applies only to a free pass issued under (i), and lasts while the free card exists and for as long as is needed to void or withdraw that pass.
(c) Your warranty. You confirm that: (i) you own or have the rights and licences needed for your name, trademarks, logos, photos and other content you provide for a pass ("Pass Content"), and to give the authorisation in (b); (ii) Pass Content, and our use of it as these Terms allow, does not infringe or misappropriate anyone's intellectual property, publicity or privacy rights, and is not false, misleading or unlawful; (iii) you have the consent of every person whose name, photo, title or contact details appear on a pass, and you have told them how we use those details; and (iv) you will tell us promptly if any of this stops being true; and (v) you use only your own names and marks, or ones you are licensed to use.
(d) Your indemnity. You will defend and indemnify Raven Power LLC, and its members, officers and contractors, against third-party claims (including any claim or action by Apple or Google that results from Pass Content), and the resulting losses, damages, fines, settlements and reasonable legal fees, arising from Pass Content or a breach of (c). We will give you prompt notice of the claim and reasonable cooperation, and you will control the defence. You may not settle a claim in a way that admits fault on our behalf without our consent.
(d-1) Separate cap for this indemnity. Your liability under (d) is not subject to the cap in section 6B(a) or the data-protection cap in 6B(b). It is instead limited to the greater of three (3) times the fees you paid in the 12 months before the claim, or US$50,000. This cap applies only to your obligations under (d). It is separate from, and does not add to or share with, the cap in 6B(b). Section 6B(d) (fraud, wilful misconduct and liability that cannot be limited by law) still applies.
(e) Our rights. We may refuse, edit for format, suspend or withdraw any pass or Pass Content that we reasonably believe breaches these Terms, Apple's or Google's requirements or the law, or that has been the subject of a complaint. If Apple or Google revokes or restricts our credentials, passes may stop updating or working. In that case our obligation is limited to using reasonable efforts to restore service or to reissue passes, and, if credential revocation stops your Apple or Google passes updating for more than 30 consecutive days, you may cancel and we will refund the unused part of any prepaid fee. Your card page and NFC link keep working either way, and section 6B applies.
(f) Support. People who have your pass can send questions and complaints about it to Raven Power LLC at the contact details on the pass. We may pass on questions about your products or services, and you will answer them.
(g) No ad tracking. Neither of us will link data from a pass with other user or device data for targeted advertising or advertising measurement, or share pass user or device data with data brokers.
(h) Reports and takedown. We may void, blank or withdraw a pass at once if we receive a credible report of fraud, phishing or impersonation, and will tell you why. You may reply and ask us to review it.
(i) Free cards and free passes. Where we offer a Wallet pass with a free card, it is issued by RavenPower under section 6D(a). It may carry only the details you enter, with RavenPower's name and logo; no uploaded logos or photos. It must follow section 6 and sections 6D(c)(i)-(v). Before issuing it, we may require you to verify your email address, and for a business name, its domain or our manual review. We may limit how many free passes are issued, decline to issue one, or void, update or withdraw any free pass at any time, including when a report is made or when the free card is deleted for inactivity. Free passes come with no service level and no refund remedy under 6D(e). We do not send promotional notifications to free passes.
6E. Bring-your-own-certificate plans
If you hold your own Apple Pass Type ID (and, where applicable, your own Google Wallet issuer account), you are the issuer of your passes and we act only as your service provider, solely on your behalf, under the RavenPass Bring-Your-Own-Certificate Service Provider Addendum. That addendum forms part of these Terms for your plan, and section 6D(c)–(g) applies to your Pass Content.
6B. Limitation of liability
(a) General cap. To the extent the law allows, each party's total liability arising out of or relating to these Terms, the DPA and the services, whether in contract, tort or otherwise, is limited to the fees you paid to Raven Power LLC in the 12 months before the event giving rise to the claim.
(b) Data-protection cap. For claims arising from a breach of the DPA, of data-protection law, or from a personal data breach, the total liability of each party is instead limited to three (3) times the fees you paid in those 12 months. This amount is in addition to, not cumulative with, the cap in (a).
(c) Subprocessors. Our responsibility for our subprocessors under the DPA is subject to these limits. The tenant pass-content indemnity in section 6D(d) has its own cap, set out in section 6D(d-1).
(d) Exclusions. These limits do not apply to liability for fraud or wilful misconduct, or to any liability that cannot be limited by law.
6C. Changes to these terms
We may update these Terms, the DPA and our subprocessor list. We post the new version here with a new "last updated" date. For a material change, including any price change, we email you at least 30 days before it applies to you, and it takes effect at your next renewal or on the date in the email, whichever is later. If you don't agree, you can cancel before then and the earlier terms apply until your paid period ends. Changes to subprocessors follow the 30-day notice in the DPA.
6F. Service provided as is; termination
We provide the services with reasonable care and skill. Otherwise, to the extent the law allows, they are provided "as is" and we disclaim implied warranties of merchantability and fitness for a particular purpose. Apple and Google control their Wallet apps, and we don't promise they will display or accept any pass. We may end your service for a serious breach of these Terms, after notice and a chance to fix it where that is possible, and we refund any unused prepaid fee unless the breach was fraud or abuse.
6G. AI assistants and agents
(a) Your assistant acts for you, with limits. You may let an AI assistant or another app (an "assistant") fill in your website brief through the connection feature in your account. You start the connection and give the assistant a one-time code. The assistant can fill in only the answers the form lets it fill in. It cannot submit your brief, pay, accept these Terms, give any consent, verify an email address or upload a file. You do those yourself.
(b) You are responsible. When you submit your brief, what your assistant wrote counts as what you wrote. Check every answer before you submit. We do not promise that an assistant's answers are correct, complete or lawful, and we are not responsible for mistakes in them. Do not let an assistant enter another person's details unless you have the right to share them.
(c) The assistant's company is not us. An assistant is run by another company. We do not control it. Anything the assistant can read, and anything you tell it, may be seen by that company under its own terms and privacy policy. Do not give an assistant information you do not want that company to see.
(d) Keep the code and key secret. Treat the code and the temporary key like a password. Do not share them or put them in a link. Until you end the connection or it expires, what is done with them is treated as done by you.
(e) Ending a connection. You can end a connection at any time from your account. A connection also ends by itself after a short time. We may end a connection, or turn the feature off, at any time, for example to stop abuse or protect the service.
(f) Rules. Do not use an assistant to get around our limits, to read or change anyone else's brief, to send spam, or to do anything that section 6 does not allow.
(g) Help tools. Where we show an AI "help me answer" tool, it can be wrong. Treat what it says as a suggestion. Do not type card numbers or other secrets into it.
7. Governing law and venue
These terms, and any dispute arising out of or relating to them or to the services, are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.
You and Raven Power LLC agree that the exclusive venue for any such dispute is the state or federal courts located in Florida, and each party consents to the personal jurisdiction of those courts and waives any objection based on inconvenient forum.
Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If any part of this section is held unenforceable as to a particular customer, the remainder stays in effect and the dispute proceeds under Florida law.
Questions about these terms? matt@ravenpower.net